Payment


We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with Visa, Mastercard, AMEX and Paypal.


Security


You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard.

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.


Sales Tax


As a resident of either New York State or New Jersey State you are obliged to pay sales tax after the respective state tax law. Sales Tax will be added at checkout and deducted automatically based on your address.

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.


Warranty


All products is also covered by a 2-year warranty, under condition that the product has not been mishandled.


Returns / Exchange


You have 14 days from the day you received the product to return any unused items. You can also exchange an item to a different size or color. If the item is sold out, you will however receive a full refund. The returned items must be in unused and original packaging with hangtags. The customer is obliged to pay for the shipping.

If you wish to exchange an item to a different size or color you have 14 days from the day you received the product to exchange the item. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.

For any questions please visit our FAQ page.

Delivery time approx. 3-5 weekdays.


Complaints and faulty delivered goods


If you have received a faulty item or the wrong product, you will be returned simply as described above. If we believe that your complaint is justified, we will send you a new product with free shipping and will refund your shipping costs equivalent to the cost of UPS Ground. If the item is out of stock, we will refund the price of the item.


Shipping


All orders are shipped during UPS Ground's business days, and will be processed and shipped on the same day if order is placed before 1:30pm. We ship to all states within the continental United States.

You can follow your package via track and trace from shipping it until it is delivered. Track and chase will be forwarded to the e-mail received at order placement.


Private policy


RAINS handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.


This ecommerce website is under the Danish Sale of Goods Act, 2017.


RAINS US.
456 Johnson Avenue , Unit 325
Brooklyn, 11237 NY, USA
CVR / VAT no.: 34476187

Join us in our travels

Subscribe to our newsletter and read about travel, architecture, food, fashion and art in addition to staying updated with RAINS.