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Terms & Conditions


Payment

We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with Visa, Mastercard, AMEX and Paypal.


Security

You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard.

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.


Sales Tax

As a resident of either New York State or New Jersey State you are obliged to pay sales tax after the respective state tax law. Sales Tax will be added at checkout and deducted automatically based on your address.

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.


Returns & Exchanges

We offer the opportunity to return our products ordered from rains.com. You may get a full refund, or exchange your item for a different size or colour. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for return / exchange.

You have 30 days from the day you received the product to return any unused items. You can also exchange an item for a different size or color. If the item is sold out, you will however receive a full refund. The returned items must be in unused and original packaging with hangtags. The customer is obliged to pay for the shipping.

If you wish to exchange an item to a different size or color you have 30 days from the day you received the product to exchange the item. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.

Once your return/exchange request is approved, please send back the merchandise in the same conditions as when it was delivered. All returned/exchanged goods must be placed inside the branded poly bag. Merchandise returned without poly bags will automatically be rejected and returned back to the shipping address. Please note that customers are responsible for goods that have been worn, altered or damaged while in transit.

For any questions please visit our FAQ page.


Complaints & Faulty Delivered Goods

Products purchased via our webshop are covered by a 2-year warranty.
If you have received a faulty item, we will provide a prepaid label to you. We will offer a replacement or a refund for the unworn and unused item(s).
If you make a claim of your purchase within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping.
We will refund your shipping costs for returning the faulty item.
If you have received the wrong product or size, we will pay for the return of the product and send you the correct product.
If the item is out of stock, we will refund the price of the item.


Shipping

All orders are shipped during courier's business hours, and will be processed and shipped on the same day if order is placed before 1:00pm Eastern Time. We ship to all states within the continental United States.

You can follow your package via track and trace from shipping it until it is delivered. Track and chase will be forwarded to the e-mail received at order placement.

Please note that we are not responsible for any shipping delays, including delays due to severe weather conditions.


Privacy Policy

Rains handles your personal information with the strictest confidentiality.

This ecommerce website is under the Danish Sale of Goods Act, 2017.


Rains USA Inc
292 Lafayette St, Ground Floor
New York 10012 NY, USA
CVR / VAT no.: 34476187
Phone: (+01) (332) 999-0049
E-mail: us@rains.com

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