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We offer the opportunity to return our products ordered from rains.com. You may get a full refund or exchange your item for a different size or color. You have 30 days from the day of receipt to return any unused items. For all J.Crew / Madewell and market place customers, please contact us at (646) 585-1770 or via email at firstname.lastname@example.org for approval.
Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, color or size. Please bring the delivery note or invoice to the store. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for refund / exchange. Extended return term for the Holidays: All orders made from rains.com during November and December can be returned by the 31st of January, 2020.
In the following cases, you should contact email@example.com for review before returning the goods to us.
Please follow the below steps for refunds / exchanges:
1. Print out the return form.
2. Fill out the form with your order information, which can be found in your order confirmation email or the delivery note.
3. Fill out the product information for each returned item.
4. Once the form is completed, mail the product(s) to Rains US office at 292 Lafayette St, Ground Floor, New York, NY, 10012, United States.
5. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.