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We offer free returns of our products ordered from rains.com. You may get a full refund or exchange your item for a different size or color. You have 30 days from the day of receipt to return any unused items.
Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, color or size. Please bring the delivery note or invoice to the store. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for refund / exchange.
In the following cases, you should contact email@example.com for review before returning the goods to us.
Please follow the below steps for refunds / exchanges:
1. Print out the return form.
2. Fill out the form with your order information, which can be found in your order confirmation email or the delivery note.
3. Fill out the product information for each returned item.
4. Contact firstname.lastname@example.org to request a pre-paid return label. Please note we only provide one pre-paid return label for each order. If you wish to make multiple exchange/return requests for the same order, you will bear the cost of the shipment. If you do not hear from us within 2 working days, please check your junk mail folder.
5. Pack your product(s) in sturdy packaging, for instance, the Rains shipping box which the product(s) came in. Include your delivery note and the fulfilled return form in your parcel. We use them to identify the order.
6. Mail the product(s) to Rains US at 179 Entin Road, Clifton, NJ 07014, United States.
7. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.