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Frequently asked questions

Yes, all of our jackets are tested to 4000 mm and the bags to 8000 mm.

Water column pressure measures the hydrostatic pressure that is required in order to penetrate a given fabric. The higher the value, the more water resistant a fabric is, and the more water pressure it can withstand before it leaks.

In general the unisex jackets are slightly oversized, the purpose being accommodation for a normal jacket or sweater underneath. See our size guide.

Yes, you can wash your lightweight jacket in a regular wash program at 30 degrees. Please do not use softener.

Yes, you can iron the inside of the jacket to get a perfect wrinkle free outer surface.

Please follow these instructions to get a refund or replacement within 30 days of purchase. You can also exchange for a different product, color or size in our Rains Stores if you bring the delivery note or invoice along.

Yes, you can. Just follow this link

You can find your closest store here.

Yes, in your shipping mail there is a tracking link where you will be redirected to the shipping company's page.

All the orders will be shipped from the US. You will not be charged customs duties.

It depends. If you bought it from our retail stores, then please contact them. If you bought it on, then just fill out the return system if the jacket is still under the 2 year warranty. If it's not warranted, please send us a mail with an attached image and then we will take it from there.

Please check your tracking link from your shipping email. Perhaps the shipping company already tried delivering it while you weren't home. If so please contact the noted shipping company from the tracking link.

No, refunds on online purchases are not possible in our physical stores. But we always offer to do an exchange for a different product, color or size.

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